If your wristband has been tightened or is damaged, please bring it with you to the event and visit a wristband customer service location upon entry. Wristband customer service is located at every tollbooth and at each Centeroo entrance. You can get a replacement band for a $20 fee. Have questions? Contact Front Gate Tickets.
Please note: You will need to provide proof of purchase, so please bring your government issued ID, order number and the credit card used to make the original purchase. We are only able to assist you if you purchased your wristband directly from Front Gate Tickets or the Ticketmaster Verified Ticket Exchange.
I tightened my wristband and/or had to cut it - what do I do?
Other articles in this section
- Ticket and Wristband Policy
- When do tickets go on sale?
- Will there be single-day tickets available to purchase?
- Will 2-day ticket bundles be available to purchase?
- Does the festival offer military discounts on tickets?
- When will I receive my wristband/camping pass?
- Box Office - Location and Hours of Operation
- Is there an official place to buy/re-sell tickets?
- How can I see or edit my order information?