Welcome to Bonnaroo 2022!
The following information provides an overview for the 2022 Accessibility Program at Bonnaroo Music & Arts Festival.
Deadlines
Deadlines to Request Accommodations: Bonnaroo welcomes all patrons to our Festival and embraces the opportunity to provide equal access. Please review the services and amenities we provide and write access@bonnaroo.com to request accommodations. It helps us immensely if you make your request as soon as possible. Last minute requests may not be possible to fulfill.
Access Center Information
Stop by the Access Center for information about the Access Program for patrons with disabilities and assistance as needed.
Location: Just north of the Centeroo entrance and the The Tower, on Fifth Avenue within Accessible Camping. Please stop by to say “Hi!”.
Our Access Center services include, but are not limited to:
- Answers to questions specific to the Accessibility Program
- Information relevant to our patrons with disabilities
- Requests for accessibility Wristbands
- Power outlets for recharging powered mobility devices
- Programming information in large print and braille for reference
Questions? EMAIL: Write to access@bonnaroo.com. We need and appreciate your feedback.
Services for Patrons with Mobility Disabilities
Getting to the event by Shuttle
Accessible Airport Shuttle and Hotel Shuttle: Accessible shuttles are available. Read about the shuttle services here: www.bonnaroo.com/accommodations. Customers are required to make advance reservations for transportation. When making an accessible reservation please email info@cidentertainment.com and copy access@bonnaroo.com. Customers should specify whether or not an accessible vehicle is required or if a service animal will be accompanying the customer.
Driving your auto or RV to Accessible Camping
Welcome! If you have a mobility disability, please come stay with us.
Travel Directions: Please click here for directions to the festival.
NEW PASS THIS YEAR: To camp in Accessible Car Camping, Accessible RV, or to park in Accessible Day Parking areas you must purchase an Accessible Pass for the area in which you wish to stay. If you purchased a GA or VIP Pass instead of an Accessible Pass, you may swap it out in the Access Lane as you enter the tollbooths while space/inventory lasts. The Access Lane will be on the far right. Look for a sign with a wheelchair symbol above the lane. There is no additional cost to be in the Accessible Camping or Day Parking area.
Bring Documentation: To Car Camp or RV Camp in the Accessible Camping area, you must have a government-issued accessible parking tag, placard, sticker, or license plate (from this point on referred to as an “accessible parking tag”). The person to whom this tag is issued must be in the vehicle with the Accessible Camping pass. We will be checking this documentation at the tollbooth. If the person’s name listed on the documentation is not in the vehicle, an officer will be contacted. If you do not have a government-issued accessible parking tag but DO have a disability that necessitates closer camping, contact Access@bonnaroo.com right away.
If you do not have a government-issued accessible parking tag but have a disability that necessitates closer camping, contact Access@bonnaroo.com right away.
Access Lanes at the Tollbooth: The Access Lane at the West and South Tollbooths is where the Accessible Camping Stickers are applied to eligible vehicles. DO NOT USE THE EAST TOLLBOOTH! You will not be allowed to enter and will be sent back around to the west. The Accessible Camping Pass gives permission to camp in Accessible Camping. As you approach the West or South Tollbooth entrance to Bonnaroo, look for the signs with the wheelchair symbol directing you to the Access Lane. If you are not able to get into the proper lane, inform the tollbooth staff that you wish to camp in the Accessible Camping Area. A representative from the Access Program will make their way to your vehicle or you will be directed to pull through the tollbooth, park on the side, and wait for Access Staff to assist you.
Companion Vehicle: Automobiles or RVs displaying the accessible parking tag may have one companion automobile with them in the Accessible Camping area. Your companion vehicle, with its own Bonnaroo General Admission Accessible Companion Car Camping Pass, must follow directly behind the vehicle with the accessible parking tag. The person to whom the accessible parking tag was issued must be in the lead vehicle. The Companion vehicle must be an automobile, not an RV. If the companion does not have an Accessible Companion pass, their GA Car Camping Pass will be exchanged for an accessible Companion Pass at the Access Lane while supplies/space lasts.
Enforcement: The Accessible Camping, Accessible RV, and Accessible Day Parking areas are for use by people with mobility disabilities who have proper documentation and a sticker issued at the Tollbooth. Other vehicles will be towed, and tents removed by Security.
Campsite Size: Campsites are approximately 20' x 20'. RV sites are about 20’ x 50’
Accessible Day Parking: Accessible Day Parking is available to those who have the government-issued accessible parking tag and the Bonnaroo Accessible Day Parking sticker. Take Exit #111 from the Interstate. Look for the wheelchair symbol on the signs and use the Access Lane at the tollbooth to be issued the proper sticker. Follow signs for Accessible Day Parking. It is located approximately a third of a mile from the main entrance to the venue at The Arch. The car may not be left overnight, companion vehicles are not allowed, tents or shade canopies may not be setup, and there is no camping in or next to these vehicles. Come to the Access Center for shade.
VIP Accessible Camping: The VIP area is located adjacent to the venue with its own VIP Accessible Camping area situated close to the arch leading to the venue. Patrons who have purchased a VIP ticket and a VIP Accessible Camping or RV tag, have the government-issued accessible parking tag, may set up their tent or park their RV in this area. Do not use Exit #111 as it will not be of assistance. Follow directions sent to you in your VIP packet, explaining what entrance to take. Show your accessible parking tag when entering the VIP tollbooth and they will direct you to the correct area. Stop by the VIP office trailer or come to the Access Center for information about the Access Program.
DESCRIPTION OF THE SITE
Bonnaroo is an outdoor music festival held on a 700-acre farm. Although there are no big hills, this is rough and rugged terrain that is both grassy and bumpy.: There are some gravel roadways and pathways and some paved pathways, but much of the travel is over grass. When it rains, the ground can become muddy. There is quite a lot of distance between the campground and the various stages. Please write access@bonnaroo.com if you have questions.
GETTING AROUND
Golf Cart Shuttle Service: Limited golf cart shuttle service is available to patrons with mobility disabilities and one companion. Shuttles are not allowed within Centeroo. We anticipate expanding our services to five shuttle stops, one on the northern edge of the Accessible Camping area, one at the Access Center, one near the What Stage, one near the Which Stage, and one near The Arch entrance. You will still need to get yourself around within Centeroo and the camping area. The shuttles begin running about half an hour before the music starts for the day and ends when the Main Stage shuts down for the night. This is a free service and tipping the drivers is not allowed. Stop at the Access Center for a wristband giving permission to use this service.
Power Wheelchairs, Scooters, and Other Devices: The Festival does not provide personal care, push service, or wheelchairs for rent or loan. Wheelchairs, power wheelchairs, and three or four-wheeled scooters are allowed only for use by patrons with mobility disabilities. For safety reasons, requests to use other power-driven mobility devices will be reviewed on a case-by-case basis.
Recharging Chairs, Scooters, CPAP, and Other Medical Devices: A few campsites with power are available to those who use powered medical devices. For a reservation, contact access@bonnaroo.com prior to the start of the Festival.
You are also welcome to bring your powered medical device to the Access Center for recharging. Bring a bicycle lock or some way to lock your device while it is being charged. Staff are not responsible for devices left for charging. Use power at your own risk. This is a temporary event and power can go down. Bonnaroo cannot promise that power will always be available. You may want to bring your own means of recharging as back up. Each individual is responsible for recharging their own device.
WRISTBANDS AND ACCESSIBLE VIEWING AREAS
Upon arrival, please visit the Access Center for information on the accessibility wristband. Patrons with mobility impairments or Deaf/Hard of Hearing patrons can request an accessibility wristband at the Access Center. This wristband is to show Festival staff that the patron plus one companion is eligible to enter the accessible viewing areas or the Deaf and Hard of Hearing areas. The accessibility wristband is non-transferable.
Note: The wristband does not guarantee a spot in these areas. Please note that viewing areas have a limited capacity and are available on a first-come, first-served basis. We cannot save or reserve seats or areas on the platform. Once it’s determined that an accessible viewing area is filled to capacity (including adequate aisle space for entering and exiting the area), the area will not be available for additional entry.
Signage will be placed at the Festival identifying all viewing areas for patrons with mobility limitations and patrons who are Deaf / Hard of Hearing. Accessible Viewing Areas are marked with the International Symbol of Access on the Festival Map. To see the designated accessible viewing locations please visit the Access Center for a map of the Festival grounds, visit the map on the official Festival website, or the map in the official Festival app.
New Route to What Stage: There are two raised platforms reserved for patrons with mobility disabilities for the What Stage. One platform is on the right side of the field, as you face the stage. The other platform is in the middle of the field. At the Access Center, ask about the NEW route to the What Stage raised viewing platform.
Which Stage: There is a raised viewing platform near Fifth Avenue, and a ground level viewing area directly in front of the stage that is reserved for people with mobility disabilities and for deaf or hard of hearing patrons who use sign language. The sign language interpreter is stationed in front of this area (when scheduled). Both the raised platform and the ground level platform can be accessed from Fifth Avenue and, as you are facing the stage, they are located on the right side of the stage. Watch for wheelchair symbol signs.
NEW Music Performance Tents: Inside the This and That stages, in the far-left corner of the back of the tent, there is a raised viewing platform reserved for patrons with mobility disabilities. Your route to these platforms is protected by a chute made of bike rack that extends from the rear of the tent. Look for a sign with a wheelchair symbol and enter the chute there. At The Other stage, there is a viewing platform on the right side of the field, near a tree.
NEW Location for Viewing Platforms at This and That Tents: Inside these tents, in the far-left corner of the back of the tent as you are facing the stage, there is a raised viewing platform reserved for patrons with mobility disabilities. At The Other stage, there is a viewing platform on the right side of the field, near a tree.
OTHER ACCESSIBLE FEATURES
Flush Toilet Facilities: Flush toilets are located just inside the main entrance to Centeroo, to your left as you enter, and farther south in Centeroo, near to the crossover to the What Stage. There are accessible stalls in each facility. Skip the line and proceed inside to the accessible stalls.
Accessible Portable Toilets and Showers: Accessible portable toilets are available in the Accessible Camping area and where other portable toilets are located. Some of these toilets are locked to maintain cleanliness. Lock codes are available at the Access Center. Showers are available to all patrons for a fee. In Accessible Camping areas in GA, VIP, and Platinum, there are accessible showers.
Protected Water Station Access: During the hottest hours of the day, volunteers will be posted at the northern water station in Centeroo to make it easier for patrons with mobility disabilities to have access to water spigots for speedy rehydration.
The Arch Access Entrance: Look for signs with the wheelchair symbol. People with mobility disabilities may use this entrance but will need a pass from the Access Center.
Services for Deaf or Hard of Hearing Patrons
The Festival provides many American Sign Language (ASL) interpreted music performances for patrons who are Deaf or Hard of Hearing. Please email access@bonnarooo.com to request a specific performance be interpreted. We ask that you make a request as soon as possible to allow adequate time to prepare. We will make every effort to accommodate, but cannot guarantee, requests not timely submitted. A schedule of interpreted performances can be found here. Please look for the ASL symbol to notated interpreted performances.
Assistive Listening Devices – Reservations Needed: Patrons who are hard-of-hearing may wish to check out an Assistive Listening Device (ALD). Bonnaroo uses FM ALDs and they may be checked out at the Access Center (open 10 am to 10 pm). We would prefer that you make a reservation for an ALD by writing to access@bonnaroo.com prior to the Festival. Note whether or not you use a hearing aid with a telecoil and please include your cell phone number. There is no fee to use the ALD but a valid photo ID and a deposit is required to ensure return of the device.
Services for Patrons who are Blind or Have Low Vision
Large Print: Large print programming information is available at the Access Center.
Braille: Anyone wishing to have his or her own copy of a Braille translation of programming information should contact access@bonnaroo.com prior to the start of the Festival. One copy will remain at the Access Center and is available to read at any time.
Guided Tour: To schedule a one-time guided tour of the venue for patrons who are blind or have low vision, contact access@bonnaroo.com prior to the start of the Festival.
Camp Closer: Patrons who are blind or have low vision may opt to camp in the Accessible Camping area. Please write to access@bonnaroo.com to make a reservation.
Service Animals: Policy and Procedures
Pets are not allowed within the Festival grounds. However, miniature horses and dogs, which have been trained to provide assistance to an individual with a disability, are welcome. If accompanied by a service animal, you will be provided a Patron Notice of Responsibility for a Service Animal or you can request the form in advance from access@bonnaroo.com
Service Animal Entry Procedure: At the Festival tollbooths all vehicles and all patrons are searched for contraband. Handlers must tell anyone searching their vehicle that they have a service animal. Service animal handlers should drive through the Access Lane at the tollbooths. Handlers should announce to the Access Lane attendant that they have a service animal and are ready for the service animal screening process. After screening, service animal handlers will receive important information. Once the service animal has received the tag indicating it has been screened
Caring for Your Service Animal: Take care of your animal.
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Do not leave your animal at your campsite. All service animals must remain with their handler at all times and must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.
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Service animals must be housebroken and should use the designated service animal relief areas provided.
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If you become separated from your service animal, alert the closest Security or Access Program staff immediately.
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It’s hot. Be prepared to carry and provide plenty of water for your service animal.
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Bring enough food for your animal. Dog food is not sold at the Festival.
Service Animal Relief Areas: There is a service animal relief area within the Accessible Camping area and VIP Accessible Camping area. Ask for the locations at the Access Center.
Camping Close: Service animals and their handlers are invited to camp in the accessible camping area. Service animal handlers wishing to camp in the Accessible Camping area, but who do not have a government-issued accessible parking pass, should contact access@bonnaroo.com before the festival.
Service Animals In Training: Tennessee law states that service animals in training may attend public events but ONLY if the dog and the trainer come from an accredited school. Write to access@bonnaroo.com with your request prior to the start of the Festival, so that there is time to confirm with the school. Most service animal training schools also provide a certificate of insurance. / Service animals in training must be advanced enough in their training to handle an event as intense as Bonnaroo. We have been advised that young puppies in training do not yet have the maturity to attend an event like Bonnaroo. / The service dog in training must wear a harness, leash or other appropriate apparel or device that identifies the dog with the accredited school and must be held on a leash and under control of its trainer.
Medical Considerations
Syringes: A patron requiring medication that is administered via syringe must bring medication in the prescription packaging with name on the label and a valid photo ID.
Medication: Bring enough prescription medication for your personal use only and for the number of days you will be traveling; an excess amount of any medications is not allowed. Medication must be in prescription packaging with prescription label with matching valid photo I.D. Medication may be stored in the refrigerator in the Medical Tent in Centeroo. The tent opens at about 11 AM on Thursday and closes Sunday evening. Ask medical staff what time they close so you can pick up your medication before they close. Ice is available for purchase at the General Store, for those who wish to keep their medication at their campsite in a cooler.
TIP: Ask your pharmacist for smaller travel-size prescription bottles.
Medical Waste Disposal: Please dispose of your medical waste and sharps in the proper disposal at the Plaza 4 Medical Tent or in the Centeroo Medical Tent. Please do not dispose of these things in the trash barrels or portos. We appreciate your consideration for our volunteers and staff who handle the trash bags.
Medical Stations: Medical staff are stationed at nearly every Plaza and are available 24 hours a day. The medical station in Centeroo is open 24 hours per day. Their locations are indicated on the map. In Manchester there is a medical center and there are pharmacies.
Pacemakers or Oxygen Tanks: If you use a pacemaker or oxygen tank, write to access@bonnaroo.com before the start of the Festival for important information.
Other Access Program Tips
Services That Are Not Provided: Wheelchair push service and personal care attendants are not provided.
Keeping Your Cool: Yes, it is HOT in Tennessee in June! Direct sunlight or not, you will need to plan a bit to keep hydrated and stay healthy. To help cool down, pass through the misting tent in the Accessible Camping area. There are other areas that provide cool respite and fun stuff to check out. Stop by the Access Center for the list of air-conditioned locations. You are also welcome to rest in the shaded Access Center tent or the Activities Tent behind the Access Center. Other things you can bring that will help you keep your cool: “cooling bandana” or “cooling vest” (google that), small umbrella, personal water spritzer, and hat with a wide brim.
Ice: Ice is sold at the general stores.
Vendors: If assistance is needed while conducting business with a vendor, request the assistance from the vendor, a member of the Access Team, or any Bonnaroo staff person.
Special Dietary Needs: Those who have special dietary needs may bring small amounts of food, for personal use only, into the venue. Factory sealed, non-glass, water bottles, or empty containers to fill at the water stations, are also allowed. Please stop by the Access Center for a pass to bring these items into the venue.
Special Permissions: Those who need permission to bring special items into the venue, should contact access@bonnaroo.com prior to the start of the Festival. Examples include chairs because of medical conditions, small umbrellas because of high sensitivity to sun, food for personal use because of allergies, etc.
Have Questions About Our ADA Access & Accommodations?
For any questions, please email access@bonnaroo.com