Service Animals: Policy and Procedures
Pets are not allowed within the Festival grounds. However, miniature horses and dogs, which have been trained to provide assistance to an individual with a disability, are welcome. If accompanied by a service animal, you will be provided a Patron Notice of Responsibility for a Service Animal or you can request the form in advance from email@example.com
Service Animal Entry Procedure: At the Festival tollbooths all vehicles and all patrons are searched for contraband. Handlers must tell anyone searching their vehicle that they have a service animal. Service animal handlers should drive through the Access Lane at the tollbooths. Handlers should announce to the Access Lane attendant that they have a service animal and are ready for the service animal screening process. After screening, service animal handlers will receive important information. Once the service animal has received the tag indicating it has been screened
Caring for Your Service Animal: Take care of your animal.
Do not leave your animal at your campsite. All service animals must remain with their handler at all times and must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.
Service animals must be housebroken and should use the designated service animal relief areas provided.
If you become separated from your service animal, alert the closest Security or Access Program staff immediately.
It’s hot. Be prepared to carry and provide plenty of water for your service animal.
Bring enough food for your animal. Dog food is not sold at the Festival.
Service Animal Relief Areas: There is a service animal relief area within the Accessible Camping area and VIP Accessible Camping area. Ask for the locations at the Access Center.
Camping Close: Service animals and their handlers are invited to camp in the accessible camping area. Service animal handlers wishing to camp in the Accessible Camping area, but who do not have a government-issued accessible parking pass, should contact firstname.lastname@example.org before the festival.
Service Animals In Training: Tennessee law states that service animals in training may attend public events but ONLY if the dog and the trainer come from an accredited school. Write to email@example.com with your request prior to the start of the Festival, so that there is time to confirm with the school. Most service animal training schools also provide a certificate of insurance. / Service animals in training must be advanced enough in their training to handle an event as intense as Bonnaroo. We have been advised that young puppies in training do not yet have the maturity to attend an event like Bonnaroo. / The service dog in training must wear a harness, leash or other appropriate apparel or device that identifies the dog with the accredited school and must be held on a leash and under control of its trainer.