Welcome to Platinum!
We’re thrilled to have you back at The Farm for an amazing weekend of live music and positivity! It’s been a long time coming, and it’s definitely going to be one for the record books. Not only are we marking our return from a year’s absence, but we’re celebrating Bonnaroo’s 20th birthday!
To help you navigate your four days at the festival, please take some time to read through this welcome guide. And be sure to pass it on to everyone in your group so all are in-the-know. This continues to be a living document and will be updated as necessary throughout the weekend. Happy Roo!
BEFORE YOU ARRIVE
Covid-19 Health Policy & Bonnaroo Entry Requirements
The safety of our patrons and staff is our number one priority. As such a full COVID-19 vaccination or negative COVID-19 test will be required to attend Bonnaroo 2021. Additionally, all guests will be required to receive a Health Check wristband prior to entering Centeroo and any backstage areas. The Platinum staff will assist you with obtaining your wristband. Please see our complete health policies and requirements here.
Please note: Masks are required inside the Platinum and VIP Lounges except while actively eating or drinking.
Packing for Bonnaroo
Be sure to visit What Should I Pack for great tips on what to bring. Additionally, bring a mask, rain gear and yoga mat if you want to participate in our complimentary sessions.
Wristband & Parking Pass Will Call
If your wristband and/or parking were not mailed to you, you can pick them up the Bonnaroo Box Office. Look for the Platinum Will Call Lane for expedited service.
Box Office Location
286 ParkTower Road
Manchester, TN 37355
Box Office Hours of Operation
Tuesday August 31, 2021 - 7am - Midnight
Wednesday September 1, 2021 - 7am - Midnight
Thursday September 2, 2021 - 7am - 10 PM
Directions to the Box Office
- From I-24 (east or west, from Nashville or Chattanooga), exit the highway at Exit 114
- From Nashville, turn left onto US-41; from Chattanooga, turn right onto US-41
- Travel east about 2 miles, and turn right onto Park Tower Dr, then turn right into the Box Office (blue warehouse, opposite side of the road from the water tower).
Directions from the Box Office to the Platinum Tollbooth
- Exit the box office and turn right onto Parktower Rd, then right onto Volunteer Parkway
- At the traffic light, turn left onto US-41 (Hillsboro Hwy); Bonnaroo festival traffic will be on the shoulder, stay in the travel lane
- Travel west about 1.4 miles and turn right onto Campground Road, opposite the Quality Inn (look for the Starbucks and KOA signs)
- Follow the road to Eddies Road — respect the speed limit and be considerate of the neighbors
How to Get to the Platinum Tollbooth
The Platinum Tollbooth opens at 7 am on Thursday, Sept. 2. You will be turned away if you arrive any earlier.
The Platinum Tollbooth is in a new location this year! Detailed driving directions are below and also on the back of your parking pass. If you do not have your parking pass, see above for how to pick it up the Bonnaroo Box Office.
From I-24 East
- From I-24 East, take Exit 105 to Route 41.
- Turn right onto Route 41 towards Manchester and go approximately 9 miles
- As you approach I-24 from Route 41 (Interstate Liquors on the left, Taco Bell on the. right), move to the left-hand through-lane and cross over I-24. After the on-ramp for I-24 West, use the left turn lane to turn onto Campground Rd.
- Follow Campground Rd. past Starbucks (respect the speed limit, other vehicles, and pedestrians) and follow staff instructions to the campground entrance.
From the I-24 West
- From I-24 West, take Exit 105 to Route 41 (ignore directions/signs for General Admission entrances between Exit 127 and 111).
- Turn left onto Route 41 towards Manchester and go approximately 9 miles.
- As you approach I-24 from Route 41 (Interstate Liquors on the left, Taco Bell on the right), move to the left-hand through-lane and cross over I-24. After the on-ramp for I-24 West, use the left turn lane to turn onto Campground Rd.
- Follow Campground Rd. past Starbucks (respect the speed limit, other vehicles, and pedestrians) and follow staff instructions to the campground entrance.
Important Extras
- Be prepared for traffic. Please be as patient as possible and look for signs and traffic personnel for assistance.
- There are additional checkpoints to navigate before you arrive at the Platinum Tollbooth. Display your Platinum parking pass and be prepared to show your Platinum wristbands to police and security personnel.
Platinum Check-in
Each vehicle is subject to a complete and thorough search. See the Allowed & Prohibited List to make sure you’re not bringing any contraband.
Once your vehicle has been searched, Platinum staff will direct you to the next spot to begin your check-in process. Please be patient while we get everyone sorted!
Platinum Parking
If you have an RV, you may park one vehicle next to it, and additional vehicles may go into the Platinum parking lot. For you will be able to unload your vehicle near your camping site as directed. Once unloaded you will be able to park in the Platinum lot, which in immediately adjacent to the camp sites. Please park your car as soon as possible to allow room for other guests to load in!
AT BONNAROO
Platinum Schedule-at-a-Glance
- Platinum Tollbooth: opens 7 am Thursday
- Platinum Campground: 7 am Thursday–12 noon Monday
- Platinum Lounge & Bar: 8:30 am–1 am Thursday–Sunday
- Platinum Concierge: 7 am Thursday–1 am Sunday
- Platinum Shuttle: 11 am-1 am Thursday–Sunday
- Platinum Salon: 4-8 pm Thursday; 10 am–1 pm and 2–6 pm Friday-Sunday
- Platinum Spa: 4-8 pm Thursday; 10 am–6 pm Friday-Sunday
- Positivity Yoga:
- Platinum 9-9:45 am Friday–Sunday
- VIP 10–10:45 Friday & Saturday, 1-1:45 pm Sunday
- VIP Welcome Party: 5-8 pm Thursday
- VIP Gospel Brunch: 10 am-12 noon Sunday
Platinum Campground & Hospitality
The Platinum Campground & Hospitality area is in a new location this year and is arguably the most beautiful spot on The Farm. All tents and RVs are nestled within the trees, and the hospitality amenities are grouped on the northeastern edge. See below for a description of all the features of your Platinum playground.
Platinum Lounge
Hours: 8:30 am–1 am Thursday–Sunday
Please note: Masks are required inside the Lounge except while actively eating or drinking.
An air-conditioned, beautifully decorated space to hang out and enjoy your all-inclusive Platinum dining and beverage experience. The Lounge includes:
- A variety of comfy furniture both indoors and on the covered patio
- TV showing live feeds from the What and Which stages
- Full-service bar is stocked with beer, wine, spirits and non-alcoholic drinks
- Daily brunch, dinner and between-meal snacks
- Ice for purchase from the bar
Concierge
Hours: 7 am Thursday–1 am Sunday
Our concierge staff are here to answer questions about Bonnaroo, help you with any issues regarding your accommodations or wristband and generally provide assistance where needed. Need ice overnight? Concierge can stock you up.
If you need assistance and aren’t able to visit the Concierge tent, you can text the Platinum Hotline at 615-880-8700.
Spa
Need to knead some stress away? We got your back. Visit the Platinum Spa for complimentary massages by a professional therapist from Hands That Rock.
Hours:
- 4-8 pm Thursday
- 10 am–6 pm Friday-Sunday
Service Menu:
- 10-minute chair massage
- 30-minute body work
Salon
Put your fest face forward with complimentary salon services from Bohofaux. You are also welcome to use one of the vanities in the Salon for your own hair styling and makeup. There is an outlet to plug in hot tools.
Hours:
- 4-8 pm Thursday
- 10 am–2 pm and 3–6 pm Friday-Sunday
Service Menu:
- Bohemian braids and updos
- Glitter face and body applications
- Nail art
Positivity Yoga
Set your intention for the day with a Platinum-only yoga session conducted by Dope Yogi. We have complimentary yoga mats available for the first 30 attendees each day.
Hours: 9-9:45 am Friday–Sunday
Bathrooms & Showers
As a Platinum guest, you have access to the exclusive Platinum showers and premium restrooms. There are two pods, one near the Concierge tent and the second by the Tollbooth.
- Bring your own towel and toiletries (shampoo, conditioner and soap)
- We respectfully request you be mindful of your time showering to make sure everyone can enjoy some hot water
- Bathrooms and showers are open 24 hours
All-inclusive Dining
We hope you’re coming hungry because we have some amazing eats waiting for you! Renowned Chef Tim Love has designed menus that cover just about every taste and include options for vegans, vegetarians and gluten-restricted diets. Everything is included as part of your Platinum package.
All food is served in the Lounge. See below for service hours and scroll to the bottom of this page for a downloadable detailed menu.
Hours:
- Brunch: 8:30–11 am Friday-Sunday
- Dinner: 5:30–8:30 pm Thursday-Sunday
- Grab-and-Go Snacks: 11 am–5:30 pm Thursday-Sunday
- Late-night Bites: 10 pm–midnight Thursday-Sunday
All-inclusive Bar Service
Whether in the Campground or in Centeroo, we have lots of ways to quench your thirst. Want to bring your own? That’s no problem — just follow the rules outlined here.
Lounge Bar
Between sets or while dining, grab a beverage from the full-service bar in the Platinum Campground Lounge.
- Hours:
- Coffee & Bloody Marys 8:30–11 am Friday-Sunday
- Full-service 11 am–1 am Thursday-Sunday
- Menu: Selection of beer, seltzers, wine, spirits, energy drinks, water and sodas
Artist Lounge Bar
New for 2021, Platinum guests have access to the Artist Lounge located behind the What Stage for refueling during the festival.
- Located behind the What Stage
- Hours:
- 11 am–10 pm Thursday and Friday
- 11 am–11 pm Saturday
- 11 am–10 pm Sunday
- Menu: Selection of beer, seltzers, wine, spirits, energy drinks, water and sodas
Platinum Viewing Areas
New for 2021, we have beverage service in all Platinum viewing areas.
- Located at the What Stage, Which Stage, This Tent, That Tent and the Other Stage
- Hours: during sets until 2 am
- Menu: Selection of beer, seltzers and water
Viewing Areas
By far one of the most popular perks of Platinum is access to fantastic stage viewing! We have exclusive spaces at five stages, and each includes beer, seltzer and water service.
Center-of-stage
- What Stage — accessible via What Stage Shuttle Stop, on foot via the Artist Lounge or directly from the GA field (stage left/house right)
- Which Stage — accessible via Which Stage Shuttle Stage, on foot via 5th Ave or directly from the GA field at 5th Ave
Front-of-stage
- This Tent — accessible via This Tent shuttle stop or directly from the GA field (stage left/house right)
- That Tent — accessible via That Tent shuttle stop or directly from the GA field (stage right/house left)
- Other Stage — accessible via Other Stage Tent shuttle stop or directly from the GA field (stage right/house left)
All viewing areas are limited capacity and available on a first-come, first-served basis.
Golf Cart Shuttle
Why walk when you can ride? This on-demand service will take you directly from the Campground to the stages and back again. See below for stops and schedule.
Shuttle Hours
- 11 am–1 am Thursday–Sunday
Shuttle Stops
- Platinum Campground
- What Stage
- Which Stage
- This Tent
- That Tent
- Other Stage
- VIP Campground Hospitality (drop-off only upon request, no return pick-up)
Shuttle Rules
- No alcohol on board
- No standing or sitting on laps
- For your safety, keep your limbs inside the cart
The Extras
As if all of the above isn’t enough, we also have these fun additions for you:
- Access to VIP and GA+ — Enjoy unfettered access to all VIP and GA+ areas. Please note that food and drinks are for purchase only in these areas.
- Merchandise gift — A special thank-you for our Platinum guests. This year’s package includes a clear fanny pack that meets entry standards, straw hat, headlamp and branded blanket.
Health, Safety & Security
Please take a moment to familiarize yourself with our policies and procedures for maintaining everyone’s safety and security throughout Bonnaroo.
Check-out
The Platinum Campground closes at noon Monday. Please help us maintain the beauty of The Farm by properly disposing of all garbage and packing out everything you packed in. You may pull your vehicle close to your camp site to load up your belongings. Again, we ask for your patience as everyone exits.
Platinum Help
We are here to help you with any questions you may have. There are two ways to reach us:
- Email info@bonnaroo.com
- Call or text 615-880-8700 — Pre-festival, this line will be monitored 9 am–6 pm CDT. During the festival, it will be monitored 24 hours.