Deadlines to Request Accommodations: Bonnaroo welcomes all patrons to our Festival and embraces the opportunity to provide equal access. Please review the services and amenities we provide and write firstname.lastname@example.org to request accommodations. It helps us immensely if you make your request as soon as possible. Last minute requests may not be possible to fulfill.
Accessibility Center Information and Program Wristbands
Stop by an Accessibility Center for information about the Accessibility Program for patrons with disabilities and assistance as needed. Main Access Center Location: Just north of the Centeroo entrance and the The Tower, on Fifth Avenue within Accessible Camping (Notated as “Basecamp” on maps). An ancillary Accessibility Center location is available in Centeroo between Planet Roo and the Bonnaroo Market. Please stop by to say “Hi!”.
Our Access Center services include, but are not limited to:
- Answers to questions specific to the Accessibility Program
- Information relevant to our patrons with disabilities
- Requests for Accessibility Program Wristbands for Accessible Viewing Platforms and Shuttles, American Sign Language Viewing Areas, Service Animals, and Companions.
- Power outlets for recharging powered mobility devices
Questions - EMAIL: Write to email@example.com. We need and appreciate your feedback.
Services for Patrons with Mobility Disabilities
DRIVING YOUR AUTO OR RV TO ACCESSIBLE CAMPING
Travel Directions: For directions on how to get to Accessible Camping at the Festival click here.
DAILY ENTRY & ACCESS TO BASECAMP (ACCESSIBLE CAMPING): To camp in Basecamp (the Accessible Campgrounds just north of the Centeroo entrance and the Tower) which includes Primitive Car Camping, Souvenir Tent, Primitive RV, and Power RV, or to park in Accessible 1-Day or 4 Day On-site Parking areas you must purchase an Accessible Pass for the area in which you wish to stay. If you purchased a camping or parking spot instead of an Accessible camping/parking, please email firstname.lastname@example.org as soon as possible. If space/ticket inventory in this area is still available, our guest services team will work with you to update your order with the correct tickets. If there is no availability remaining in Accessible camping/parking you will need to camp/park in the location you purchased tickets for. You are still welcome to use and participate in any services made available by the festival or at an Access Center.
Moon Colony Tents: If you purchased an Accessible Luxury Bell Tent, these accommodations are accessible. For directions on how to get to Moon Colony at the Festival click here.
Bring Documentation: You should have received a parking/camping car hangtag in the mail with your festival tickets/wristbands. This parking/camping car hangtag acts as your ticket for vehicle access into Accessible camping/parking areas such as Basecamp.
In addition to this ticket/hangtag, for Car Camp or RV Camp in the Accessible Camping area, you must also have a government-issued accessible parking tag, placard, sticker, or license plate (from this point on referred to as an “government-issued accessible parking tag”). If you do not have a government-issued accessible parking tag, but have purchased a pass for an accessible camping/parking area and have confirmed your needs for accessible camping/parking services with the accessibility/guest services team through email@example.com, please be prepared to show your correspondence at the tollbooth. The person to whom this tag is issued must be in the vehicle with the Accessible Camping/Parking pass. We will be checking this documentation at the tollbooth. If the person’s name listed on the documentation is not in the vehicle, an officer will be contacted.
Access Lanes at the Tollbooth: The Access Lane at the West and South (Highway) Tollbooths is where those with Basecamp parking should enter. DO NOT USE THE EAST TOLLBOOTH TO ACCESS BASECAMP! You will not be allowed to enter and will be sent back around to the west. As you approach the West or South (Highway) Tollbooth entrance to Bonnaroo, look for the signs with the wheelchair symbol directing you to the Access Lane. If you are not able to get into the proper lane, inform the tollbooth staff that you have a pass to camp in an Accessible Camping Area. A representative from the Access Program will make their way to your vehicle or you will be directed to pull through the tollbooth, park on the side, and wait for Access Staff to assist you. For other accessible camping/parking areas (i.e. Moon Colony), please follow the designated ticketed area.
Companion Vehicle: A guest with a government-issued accessible parking tag or confirmation from firstname.lastname@example.org may have one vehicle in addition to the one they are in join them in accessible camping/parking. Both vehicles will need to have purchased an accessible camping/parking pass. The vehicle without a government-issued accessible parking tag or confirmation from email@example.com must arrive at the same time as the person with the government-issued accessible parking tag or confirmation from firstname.lastname@example.org. The person to whom the government-issued accessible parking tag was issued must be in the lead vehicle. The Companion vehicle must be an automobile, not an RV.
Campsite Size: Campsites are approximately 20' x 20'. RV sites are about 20’ x 50’.
Accessible Day Parking: Accessible Day Parking is available to those who have a government-issued accessible parking tag or confirmation from email@example.com and who have purchased an Accessible Day Parking Pass. The Access Lane at the West and South (Highway) Tollbooths is where those with Accessible Day Parking should enter. Follow signs for Accessible Day Parking. It is located within Basecamp just north of the Centeroo entrance and the Tower. The car may not be left overnight, companion vehicles are not allowed, tents or shade canopies may not be setup, and there is no camping in or next to these vehicles. Come to the Accessibility Center for shade and additional services.
Off-Site Day Parking:
If you purchased a “Cosmic Nomads” Off-site Day Parking (4 day) or (1-Day) pass you will receive a vehicle hangtag to park in this lot. Directions to get to this lot are located on the hangtag. Scan the QR code or click here for direction to that lot. Once you arrive at the lot, there will be continuous shuttles on a loop. For more information on shuttle hours and drop-off information can be found here. There are accessible shuttles in operation.
DESCRIPTION OF THE SITE
Bonnaroo is an outdoor music festival held on a 700-acre farm. Although there are no big hills, this is rough and rugged terrain that is both grassy and bumpy: There are some gravel roadways and pathways and some paved pathways, but much of the travel is over grass. When it rains, the ground can become muddy. There is quite a lot of distance between the campgrounds and the various stages. Please write firstname.lastname@example.org if you have questions.
Golf Cart Shuttle Service: Limited golf cart shuttle service is available to patrons with mobility disabilities and one companion. We will have shuttle stops at Basecamp Accessible Camping, the What Stage, the Which Stage and the Other Stage. The shuttles begin running about half an hour before the music starts for the day and ends when the Main Stage shuts down for the night. If you need to use this service please inquire about it at an Accessibility Center.
Jamtrak: Jamtrak is a free transportation option running day and night throughout the festival grounds. These trams are accessible. For more information on routes, stops and hours visit here.
Power Wheelchairs, Scooters, and Other Devices
The Festival does not provide personal care, push service, or wheelchairs for rent or loan. Wheelchairs, power wheelchairs, and three or four-wheeled scooters are allowed only for use by patrons with mobility disabilities. For safety reasons, requests to use other power-driven mobility devices will be reviewed on a case-by-case basis.
Recharging Chairs, Scooters, CPAP, and Other Medical Devices: A few campsites with power are available to those who use powered medical devices. For a reservation, contact email@example.com prior to the start of the Festival.
You are also welcome to bring your powered medical device to the Access Center for recharging. Bring a bicycle lock or some way to lock your device while it is being charged. Staff are not responsible for devices left for charging. Use power at your own risk. This is a temporary event and power can go down. Bonnaroo cannot promise that power will always be available. You may want to bring your own means of recharging as back up. Each individual is responsible for recharging their own device. Bring all cords and accessories needed to charge your devices.
Chargers must use a 110-volt, 20 amp circuit.
ACCESSIBLE VIEWING AREAS
Upon arrival, guests with mobility disabilities should visit an Access Center for information on accessible viewing platforms. Accessibility program wristbands are non-transferable.
Note: The wristband does not guarantee a spot in these areas. Please note that viewing areas have a limited capacity and are available on a first-come, first-served basis. We cannot save or reserve seats or areas on the platform. Once it’s determined that an accessible viewing area is filled to capacity (including adequate aisle space for entering and exiting the area), the area will not be available for additional entry.)
Signage will be placed at the Festival identifying all viewing areas for patrons with mobility limitations and patrons who are Deaf / Hard of Hearing. Accessible Viewing Areas are marked with the International Symbol of Access on the Festival Map. To see the designated accessible viewing locations please visit the Access Center for a map of the Festival grounds, visit the map on the official Festival website, or the map in the official Festival app.
What Stage: There are two raised platforms reserved for patrons with mobility disabilities for the What Stage. One platform is on the right side of the field, as you face the stage. The other platform is in the middle of the field. At the Access Center, ask about the route to the What Stage raised viewing platform.
Which Stage: There is a raised viewing platform near Fifth Avenue that is reserved for people with mobility disabilities. Watch for wheelchair symbol signs.
The Other Stage: There is a viewing platform on the left side of the field when facing the stage, near the inflatable slide.
Music Performance Tents: Inside the This and That Tents, in the far-left corner of the back of the tent, there is a raised viewing platform reserved for patrons with mobility disabilities.
Where In the Woods will have an accessible viewing area.
OTHER ACCESSIBLE FEATURES
Flush Toilet Facilities: Flush toilets are located just inside the main entrance to Centeroo, to your left as you enter, and farther south in Centeroo, near to the crossover to the What Stage. There are accessible stalls in each facility. Skip the line and proceed inside to the accessible stalls.
Accessible Portable Toilets and Showers: Accessible portable toilets are available in the Accessible Camping area and where other portable toilets are located. There will be Accessible portable toilets placed at Accessible Viewing Areas at select stages. Showers are available to all patrons for a fee. In Accessible Camping areas there are accessible showers.
Centeroo Entrances: Look for signs with the wheelchair symbol. People with mobility disabilities may use accessible lanes at Centeroo entrances but will need a wristband from an Access Center.
Services for Deaf or Hard of Hearing Patrons
The Festival provides many American Sign Language (ASL) interpreted music performances for patrons who are Deaf or Hard of Hearing. Please email firstname.lastname@example.org to request a specific performance be interpreted. We ask that you make a request as soon as possible to allow adequate time to prepare. We will make every effort to accommodate, but cannot guarantee, requests not timely submitted. A schedule of interpreted performances is posted here. Interpreted performances are indicated by the ASL Hand Symbols.
Assistive Listening Devices – Reservations: Patrons who are hard-of-hearing may wish to check out an Assistive Listening Device (ALD). Bonnaroo uses FM ALDs and they may be checked out at an Accessibility Center (open 10 am to 10 pm). We would prefer that you make a reservation for an ALD by writing to email@example.com prior to the Festival. Note whether or not you use a hearing aid with a telecoil and please include your cell phone number. There is no fee to use the ALD but a valid photo ID and a deposit is required to ensure return of the device.
Services for Patrons who are Blind or Have Low Vision
Guided Tour: To schedule a one-time guided tour of the venue for patrons who are blind or have low vision, or for any additional requests for effective communication contact firstname.lastname@example.org prior to the start of the Festival.
Camp Closer: Patrons who are blind or have low vision may opt to camp in the Accessible Camping area. Please write to email@example.com to make a reservation. If space/ticket inventory in this area is still available, our guest services team will work with you to update your order with the correct tickets. If there is no availability remaining in Accessible camping/parking you will need to camp/park in the location you purchased tickets for. You are still welcome to use and participate in any services made available by the festival or at an Access Center.
Pets are not allowed within the Festival grounds. However, miniature horses and dogs, which have been trained to provide assistance to an individual with a disability, are welcome. If accompanied by a service animal, you will be provided a Patron Notice of Responsibility for a Service Animal or you can request the form in advance from firstname.lastname@example.org. Please enter through the Access Lane at the tollbooths.
Camping Close: Service animals and their handlers are invited to camp in the accessible camping area. Service animal handlers wishing to camp in the Accessible Camping area, but who do not have a government-issued accessible parking tag, should contact email@example.com before the festival.
Service Animals In Training: Tennessee law states that service animals in training may attend public events but ONLY if the dog and the trainer come from an accredited school. Write to firstname.lastname@example.org with your request prior to the start of the Festival, so that there is time to confirm with the school. Most service animal training schools also provide a certificate of insurance. / Service animals in training must be advanced enough in their training to handle an event as intense as Bonnaroo. We have been advised that young puppies in training do not yet have the maturity to attend an event like Bonnaroo. The service dog in training must wear a harness, leash or other appropriate apparel or device that identifies the dog with the accredited school and must be held on a leash and under control of its trainer.
Sensory Supportive Space: We have partnered with KultureCity to provide a sensory supportive space. This can be found in Plaza 4 and Accessible Camping. For more information about KultureCity click here.
Syringes: A patron requiring medication that is administered via syringe must bring medication in the prescription packaging with name on the label and a valid photo ID.
Medication: Bring enough prescription medication for your personal use only and for the number of days you will be traveling; an excess amount of any medications is not allowed. Medication must be in prescription packaging with prescription label with matching valid photo I.D. Medication may be stored in the refrigerator in the Medical Tent in Centeroo, which opens at 12:00 PM on Thursday, June 15 and stays open non-stop until Sunday, June 18 around 11:30 PM. Ice is available for purchase at the General Store, for those who wish to keep their medication at their campsite in a cooler.
TIP: Ask your pharmacist for smaller travel-size prescription bottles.
Medical Waste Disposal: Please dispose of your medical waste and sharps in the proper disposal at the Plaza 4 Medical Tent or in the Centeroo Medical Tent. Please do not dispose of these things in the trash barrels or portos. We appreciate your consideration for our volunteers and staff who handle the trash bags.
Medical Stations: Medical staff are stationed at nearly every Plaza in a dedicated Medical tent or at Guest Services and roaming and are available 24 hours a day. The medical station in Centeroo is open 24 hours per day. Their locations are indicated on the map. In Manchester there is a medical center and there are pharmacies.
Pacemakers or Oxygen Tanks: If you use a pacemaker or oxygen tank, write to email@example.com before the start of the Festival for important information.
Other Access Program Tips
Keeping Your Cool: Yes, it is HOT in Tennessee in June! Direct sunlight or not, you will need to plan a bit to keep hydrated and stay healthy. To help cool down, pass through the misting tent in the Accessible Camping area. There are other areas that provide cool respite and fun stuff to check out. Stop by the Access Center for the list of air-conditioned locations. You are also welcome to rest in the shaded Access Center tent or the Activities Tent behind the Accessibility Center at Basecamp. Other things you can bring that will help you keep your cool: “cooling bandana” or “cooling vest” (google that), and hat with a wide brim.
Ice: Ice is sold at the general stores.
Vendors: If assistance is needed while conducting business with a vendor, request the assistance from the vendor, a member of the Accessibility/Guest Services Team, or any Bonnaroo staff person.
Special Dietary Needs: Those who have special dietary needs may bring small amounts of food, for personal use only, into Centeroo.
Special Permissions: Bonnaroo will consider any request by an attendee with a disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the attendee equal enjoyment of the goods and services offered at the Festival. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.
Have Questions About Our ADA Access & Accommodations?
For any questions, please email firstname.lastname@example.org
See you at ‘Roo!