WHY WAS MY ROLLOVER VEHICLE PASS REFUNDED?
If you purchased a vehicle pass in 2020 (before Bonnaroo had a daily entry system) and rolled that pass over to 2021, it was required that you request a specific entry day for that pass to remain valid in the 2021 daily entry system. Several emails and reminders were sent to the email address associated with the order that asked for you to request an entry day for this pass and warned of this cancellation, and the final deadline was July 15th.
After these reminders, it was necessary for us to cancel and refund the remaining vehicle passes that did not have an entry day associated with them. Refunds should be processed within the next few weeks.
NOTE: fans who purchased the "buy 4 get a car pass free" deal in 2020 do not receive a transferred refund or credit in this case. Please purchase a new pass if you need one.
WHAT DO I DO NOW?
All you need to do is purchase a new pass for 2021 from https://www.bonnaroo.com/accommodations